Our Return Policy
Not right for any reason? We've got you covered. Here's exactly how returns, exchanges and refunds work.
From the day you receive your order.
Change of mind, wrong product or wrong size, we've got you covered.
We cover the cost of sending it back, so you're never out of pocket.
Up to one carton per product, with no more than one pack or bag used.
What can be returned
If your order isn't right for any reason, you can return or exchange it. Trying a product is the only real way to know it works for you, so you can use one pack from a carton and still send it back.
Eligible for a return
- ✓Any reason, including a simple change of mind
- ✓The wrong product or size ordered by mistake
- ✓Requested within 60 days of receiving your order
- ✓Up to one carton per product
- ✓No more than one pack or bag used from that carton
Not eligible for a return
- ✕Requests made more than 60 days after you received your order
- ✕More than one carton of the same product
- ✕Cartons with more than one pack or bag opened or used
- ✕Items without a valid order number we can match to a purchase
How to return something
Four steps, start to finish.
Contact our customer service team with your order number, the item, and whether you'd like a refund or an exchange.
We reply within 1–2 business days with return instructions and a prepaid return label.
Pop the carton in the post using our label. Return shipping is on us, whatever the reason.
Once it arrives, we refund your original payment method or dispatch your exchange.
Refund or exchange
| Refund | Exchange | |
|---|---|---|
| Best for | Products that just weren't right for you | The wrong product or size |
| Who pays return postage | We do — we email a label | We do — we email a label |
| What you get | Money back to your original payment method | The product or size you actually need |
| Time limit | 60 days from receiving your order | 60 days from receiving your order |
NDIS, plan managed and trade orders
The same eligibility rules apply. Contact us and we'll coordinate the return or credit directly with your plan manager, support coordinator or trade account manager, rather than refunding you personally.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that can't be excluded, and a major fault entitles you to choose a refund or replacement. Read the ACCC's guide to consumer guarantees.
Questions about returns
Need to start a return?
Get in touch with your order number and we'll arrange your return or exchange within 1–2 business days.