Can I claim CAPS and NDIS at the same time?

In most cases yes. CAPS is a payment for the individual and NDIS funds supports through a plan, so they are assessed separately. Confirm with your planner, because a plan that already funds continence consumables in full may affect the assessment.

Do I have to spend CAPS money with a particular supplier?

No. The payment lands in your bank account and there are no receipts to submit. You choose where to spend it, and you can split it across suppliers or across the year however suits you.

What happened to home care packages?

Support at Home replaced them. Continence supplies sit in the same place they always did, under assistive products and consumables. If you held a package before the change, your provider can tell you how your funding carried across.

How quickly can you turn around an NDIS Budget Estimate?

Usually the same business day. Send us the participant name, the products and the period you want covered, and we return a branded, itemised Budget Estimate ready to forward to a plan manager or coordinator.

Will I be out of pocket on a plan managed NDIS plan?

No. We invoice the plan manager directly. The same applies to agency managed plans and to Support at Home providers. Self managed participants pay us and claim it back through the portal.

What if my application is knocked back?

Call us. The most common reasons are a missing signature, the wrong product category, or a form that does not describe the condition as permanent. All three are fixable, and we have seen every version of it.

Funding guide

You may not need to pay for this yourself

Four government schemes help Australians pay for incontinence products. Most people qualify for at least one, and most never find out. Here is each one in plain words, what it covers, and how to claim it.

Which one applies to me? →Compare all four

WORTH KNOWING

$739.40

The maximum yearly CAPS payment, paid by Services Australia straight into your bank account. You spend it wherever you like.

Fully

Continence products are claimable under NDIS and Support at Home. We invoice the plan directly, so you are not out of pocket.

The four schemes

Start with the one that sounds like you

You can hold more than one. CAPS and NDIS often run side by side.

💵

SERVICES AUSTRALIA

CAPS

The Continence Aids Payment Scheme. A yearly cash payment for people with permanent, severe incontinence. It lands in your account and you choose where to spend it.

✓Up to $739.40 a year, paid as one lump sum

✓No receipts required. Spend it anywhere.

✓Renews automatically each year once approved

!Needs a health professional to sign the form

Who it suits: anyone with ongoing incontinence who is not on an NDIS plan, or who wants extra on top of one.

✚

WE ARE A REGISTERED PROVIDER

NDIS

Continence products sit under consumables and assistive products in your plan. We prepare a Budget Estimate, you or your plan manager approves, and we invoice the plan directly.

✓Self, plan and agency managed all welcome

✓Itemised Budget Estimates back the same business day

✓Nothing out of pocket on plan or agency managed

✓Standing orders attract an annual discount

Who it suits: NDIS participants of any age, and the plan managers and coordinators who order for them.

🏠

REPLACED HOME CARE PACKAGES

Support at Home

The aged care program that replaced the older home care packages. Continence supplies sit under assistive products and consumables, the same as they did before.

✓Your provider can order on your behalf

✓We invoice the provider, not you

✓Works alongside CAPS in most cases

!Needs an aged care assessment first

Who it suits: older Australians living at home, and the family members coordinating their care.

🎖️

VETERANS & DEPENDANTS

DVA

The Department of Veterans' Affairs supplies continence products through the Rehabilitation Appliances Program, at no cost to eligible cardholders.

✓Products supplied at no cost to you

✓Covers Gold Card and eligible White Card holders

✓Reassessed as your needs change

!Referral through a DVA health provider

Who it suits: veterans and eligible dependants holding a DVA card.

30 second check

Which funding applies to you?

Three questions. No email, no sign up. We will tell you which schemes to look at and what to do next.

This is general guidance, not a formal eligibility assessment. Services Australia, the NDIA and DVA make the final decision.

QUESTION 1 OF 3

Who is the funding for?

Side by side

The four schemes compared

	CAPS	NDIS	Support at Home	DVA
What you get	Cash payment	Products funded in plan	Products funded in package	Products supplied free
Yearly value	Up to $739.40	Set by your plan	Set by your package	As assessed
Who assesses	Services Australia	NDIA and your planner	Aged care assessment	DVA health provider
Who we invoice	You, then you keep the payment	Plan manager or NDIA	Your provider	DVA
Needs a signature	Yes, a health professional	No, but a Budget Estimate helps	Assessment required	Referral required
Typical age	Any age, 5 and over	Under 65 at entry	65 and over	Cardholders

Figures current as at the date shown at the foot of this page. Always confirm current amounts with Services Australia, the NDIA or DVA.

How to claim

Four steps, whichever scheme you are on

The paperwork differs, but the shape of it does not. Most people are ordering within a fortnight.

Work out your scheme

Use the checker above, or call us. Most people qualify for at least one.

Get the paperwork signed

A doctor, nurse or continence nurse signs off. We can tell you exactly what wording is needed.

Ask us for a Budget Estimate

Send the products and the period. Itemised estimate back the same business day.

Order and reorder

Once approved, set a standing order. Standing orders attract an annual discount.

Or join a free funding session

Questions we get asked most

CC: SOURCES

Every figure on this page comes from the official scheme. Amounts change, usually each July, so check the source before relying on a number.

CAPSServices Australia — Continence Aids Payment Schemeservicesaustralia.gov.au/continence-aids-payment-scheme

NDISNDIS — Continence supports (Our Guidelines)ourguidelines.ndis.gov.au/supports-you-can-access-menu/continence-supports

Support at HomeDepartment of Health and Aged Care — Support at Homehealth.gov.au/our-work/support-at-home

DVADVA — RAP Continence Productsdva.gov.au/providers/programs-services-information-providers/rap-overview/rap-national-guidelines/continence-products

Figures on this page were checked in September 2026. Always confirm current amounts directly with Services Australia, the NDIA, the Department of Health and Aged Care or DVA.

Still not sure where you fit?

Call us and we will work it out with you. We do this every day, and there is no charge for the conversation.

1800 714 104