Question 1

Do you offer home delivery?

Accepted Answer

Yes, home delivery is available and can be particularly useful for participants with mobility limitations or carers managing ongoing supplies.

Question 2

My participant has severe leakage. Is this product suitable?

Accepted Answer

Product suitability depends on the participant's specific needs. We can recommend different absorbency levels and product types based on their situation.

Question 3

Does the participant need an assessment before using the product?

Accepted Answer

Not necessarily, but understanding the participant's continence needs, mobility and care requirements helps identify the most suitable product.

Question 4

How quickly can we receive stock?

Accepted Answer

We understand continence products are essential items and aim to maintain reliable stock and delivery arrangements.

Question 5

What happens if the participant's needs change over time?

Accepted Answer

We can review their requirements and recommend a different size, absorbency level or product type if needed.

Question 6

Is this suitable for younger participants with disabilities?

Accepted Answer

Yes. Continence support is not age-specific. Product selection should be based on the participant's needs rather than age.

Question 7

Can carers and support workers receive product information too?

Accepted Answer

Absolutely. We encourage everyone involved in the participant's care to understand the product and its intended use.

Question 8

Can products be ordered regularly?

Accepted Answer

Yes, repeat orders or scheduled deliveries can be arranged.

Question 9

Can I receive a product comparison guide?

Accepted Answer

Yes, we can provide information comparing product types, absorbency levels and recommended usage.

Question 10

Do you provide invoices suitable for plan-managed participants?

Accepted Answer

Yes, invoices can be provided with clear product descriptions and pricing details.

Question 11

What makes your products different from supermarket brands?

Accepted Answer

Health U focuses on continence care needs such as leakage protection, comfort, absorbency and ongoing customer support.

Question 12

Who should I contact if there is a problem with the product?

Accepted Answer

Health U will provide a dedicated customer support contact for product enquiries and feedback.

Question 13

We've been using TENA for years. Why would I switch to your product?

Accepted Answer

We are not asking facilities to replace existing suppliers immediately. We recommend a trial so your team can compare comfort, leakage protection and overall value.

Question 14

How much cheaper are you than our current supplier?

Accepted Answer

Pricing depends on product type and order volume. However, we encourage facilities to consider total care cost, not just unit price.

Question 15

Can you supply hundreds of residents every month?

Accepted Answer

Reliable supply is critical. We would only commit to volumes that we can consistently support.

Question 16

What happens if we run out of stock?

Accepted Answer

We would work closely with facilities to establish ordering schedules and stock planning to minimise supply interruptions.

Question 17

What makes your product different?

Accepted Answer

We focus on absorbency performance, leakage protection, comfort and responsive customer support.

Question 18

Why should I take a risk on a new brand?

Accepted Answer

We recommend starting with a small trial so your staff can evaluate the product before making any larger commitment.

Question 19

How long should a product trial run?

Accepted Answer

Typically 2–4 weeks provides enough time to assess performance and gather staff feedback.

Question 20

How many residents should be involved in a trial?

Accepted Answer

We recommend a small group with varying continence needs to gather meaningful feedback.

Question 21

Can your product reduce staff workload?

Accepted Answer

Better fit and absorbency may reduce leakage incidents, bedding changes and unnecessary product changes.

Question 22

Can we receive staff training?

Accepted Answer

Yes, product guidance and educational materials can be provided.

Question 23

Do you offer bulk pricing?

Accepted Answer

Yes, bulk pricing can be discussed based on facility requirements.

Question 24

Is this product actually NDIS claimable?

Accepted Answer

In many cases, yes, if the participant requires continence support and the product is related to their disability. Funding depends on the participant's individual plan and available budget. Bestiee.com

Question 25

What if the participant doesn't like it?

Accepted Answer

That's exactly why we recommend sample trials. Different people have different preferences regarding comfort, fit and absorbency. Test Link

Question 26

What support do you provide after implementation?

Accepted Answer

Ongoing customer support, ordering assistance and product reviews can be provided.

Question 27

Can your products support residents with sensitive skin?

Accepted Answer

The product is designed to help keep skin dry and comfortable through effective absorption.

Question 28

What if staff do not like the product?

Accepted Answer

Staff feedback is a key part of any product trial and helps determine suitability.

Question 29

Do you provide performance data or specifications?

Accepted Answer

Product specifications and available testing information can be provided.

Question 30

Does it actually leak less?

Accepted Answer

Leakage performance is one of the key areas we encourage facilities to assess during product trials.

Question 31

How long can a resident wear it before changing?

Accepted Answer

This depends on absorbency level, resident needs and care routines.

Question 32

Does the surface stay dry?

Accepted Answer

The product is designed to absorb liquid quickly and help keep moisture away from the skin.

Question 33

Is it suitable for overnight use?

Accepted Answer

Higher absorbency options can be used for overnight protection depending on resident needs.

Question 34

Will it cause skin irritation?

Accepted Answer

The product is designed with comfort in mind, but skin condition should always be monitored.

Question 35

Is it easy to change while the resident is in bed?

Accepted Answer

Briefs are generally more suitable for bed-bound residents because they can be changed while lying down.

Question 36

What should we check if leakage occurs?

Accepted Answer

Size, fit, absorbency level and product positioning should all be reviewed.

Question 37

Does the product bunch up during walking?

Accepted Answer

Correct sizing and fit are important. This is something we encourage nurses to assess during trials.

Question 38

How does it perform during transfers?

Accepted Answer

Transfers can increase leakage risk, making this an important area to evaluate during product testing.

Question 39

Does it absorb urine quickly?

Accepted Answer

The product is designed to move liquid away from the skin as quickly as possible.

Question 40

Does it stay secure during sleep?

Accepted Answer

Fit and product design play a major role in overnight performance.

Question 41

Is there a wetness indicator?

Accepted Answer

Depending on the product range, a wetness indicator may be available.

Question 42

Which product is better for mobile residents?

Accepted Answer

Pull-up pants are generally preferred by residents who can walk or stand independently.

Question 43

Which product is better for bed-bound residents?

Accepted Answer

Briefs are generally more suitable because they can be changed while lying down.

Question 44

Can staff provide feedback during the trial?

Accepted Answer

Absolutely. Staff feedback is critical when evaluating product performance.

Question 45

Is it easy to put on?

Accepted Answer

Yes, particularly pull-up pants for participants who are mobile or semi-mobile.

Question 46

Is it bulky under clothing?

Accepted Answer

Product bulk depends on absorbency level, but comfort and discretion are important design considerations.

Question 47

Can participants wear it during outings?

Accepted Answer

Yes, many products are designed to support everyday activities and community participation.

Question 48

How do I know when it needs changing?

Accepted Answer

Regular checks are important, and some products may include wetness indicators.

Question 49

What if the participant refuses to wear it?

Accepted Answer

We encourage involving participants in product selection and focusing on comfort and independence.

Question 50

Can participants put the product on themselves?

Accepted Answer

Many participants can independently use pull-up pants depending on mobility and dexterity.

Question 51

Can the product be worn during physical activity?

Accepted Answer

Yes, many products are designed to support movement and daily activities.

Question 52

How do I explain the product to participants who feel embarrassed?

Accepted Answer

Focus on comfort, confidence and independence rather than the medical aspects.

Question 53

Can samples be provided?

Accepted Answer

Yes, samples are recommended before committing to larger orders.

Question 54

What if leakage happens during an outing?

Accepted Answer

Check fit, absorbency level and product suitability for the participant's needs.

Question 55

How often should the product be changed?

Accepted Answer

This depends on individual needs and care plans.

Question 56

Is it suitable for participants with limited mobility?

Accepted Answer

Yes, but the most suitable product type should be selected.

Question 57

What should I do if the participant develops skin redness?

Accepted Answer

Monitor closely and seek advice from a healthcare professional if needed.

Question 58

What should I do if the participant wears the wrong size?

Accepted Answer

Reassess measurements and consider trying a different size.

Question 59

My mum leaks every night. Will this stop it?

Accepted Answer

The right product can help reduce leakage, but fit, absorbency level and sleeping position also play a role.

Question 60

Which one should I buy? I'm confused.

Accepted Answer

We can recommend products based on mobility, leakage level and whether assistance is required.

Question 61

My dad hates wearing diapers. What should I do?

Accepted Answer

Pull-up pants often feel more like normal underwear and may be more acceptable.

Question 62

How many products do people normally use each day?

Accepted Answer

Usage varies depending on individual continence needs.

Question 63

Is it better than supermarket products?

Accepted Answer

Some users may benefit from products specifically designed for higher continence-care needs.

Question 64

Can I buy one pack first?

Accepted Answer

Yes, we encourage trials before larger purchases.

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